Working Relationships – Good working relationships make completing a project much easier. We work hard to be approachable and our staff provides the “personal touch” to make our clients feel comfortable. Any and all details of a given job are always communicated with ease to make the relationship strong.
Proactive Maintenance – We proactively monitor your systems and infrastructure to prevent potential problems before they occur.
Complete Peace of Mind – After signing with us, we make sure that we continue to deliver you the highest standards of service month after month.
Expert Support – All of our engineers have the highest levels of technical accreditation, backed by many years of hands-on experience delivering expert solutions.
Flexible Approach – We always keep flexible attitudes and have an honest approach to meeting your requirements. We can take full ownership of your IT infrastructure or focus on a specific subset of functions depending on any given needs.
Trusted Partner – We work with you as a trusted partner, not simply as an IT supplier.
Prompt Resolution – Our goal is to resolve most desktop computing issues within two hours of contacting us and placing a ticket. *
Proactive Support– Efficient support helps our customers avoid potential disasters and downtime through proactively monitoring the IT network; this allows you to have minimal downtime and focus on running your business.
Service Level Agreements – Specifically designed to cover most day-to-day IT issues and provide you comfort in knowing that your network is being managed correctly, regularly and effectively.
Keeping you informed – We believe documentation is key to maintaining a quality network. Every time we touch or inspect your network we document details, which helps have an accurate record of what is happening on your network. This provides more autonomy moving forward.
*subject to high and low volumes